Return and Refund Policy
Thank you for shopping at HERGLAMOUR. Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
Return Policy
- Return Window: You have 30 days from the date of delivery to initiate a return.
- Eligibility: Items must be unused, in their original packaging, and in the same condition as received.
- Free Return Shipping: We offer free return shipping. Simply contact us to receive a prepaid return label.
- No Restocking Fee: There are no restocking fees for returns.
- Exclusions: Final sale items are not eligible for return.
How to Initiate a Return
- Visit our Contact Us page and submit a return request with your order details.
- Our support team will review your request and provide instructions along with a prepaid return label.
- Pack the items securely and attach the provided return label.
- Drop off the package at the nearest courier location.
Refund Policy
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- If you haven’t received your refund within 10 business days, please contact your bank or credit card provider as processing times may vary.
Exchanges
If you wish to exchange an item, please initiate a return and place a new order for the desired product.
Need Help?
If you have any questions regarding our return and refund policy, please contact us at:
- Email: Contact@herglamour.shop
- Phone: +44 7375974542