Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, you’ll find answers to some of the most common questions about shopping at HERGLAMOUR. If you need further assistance, don’t hesitate to contact us.

1. How do I place an order?

Placing an order is easy! Simply browse our products, select the items you want to purchase, and click "Add to Cart." Once you’re ready, click the "Checkout" button and follow the steps to enter your shipping and payment details. You’ll receive a confirmation email once your order is placed.

2. Can I change or cancel my order?

Once your order has been processed and dispatched, it is not possible to modify or cancel it. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you.

3. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay & Google Pay

4. How can I track my order?

After your order has been shipped, you will receive an email with a tracking number. You can track your order status on our Track Your Order page or by using the tracking link provided in the email.

5. What should I do if I haven’t received my order?

If your order hasn’t arrived within the estimated delivery time, please check the tracking information for updates. If you still haven’t received it, contact our customer support team at Contact@herglamour.shop or call +44 7375974542, and we’ll assist you in locating your package.

6. Do you offer international shipping?

At the moment, we only offer shipping within the United Kingdom. We are working on expanding our shipping options, so stay tuned for updates!

7. Can I return or exchange an item?

Yes! We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days for a full refund. Items must be unused and in their original packaging. Please refer to our Return and Refund Policy for more details.

8. How do I contact customer support?

You can reach us through:

• Email: Contact@herglamour.shop
• Phone: +44 7375974542
• Address: 12 Picket Post Close, Winkfield Row, Bracknell, RG12 9FG, United Kingdom